Chapter Ten - Bosses, will always be bosses

January 1st, 2009

Stories about bosses, interchangeable for our purposes with the word customers, are not hard to generate, both good and bad. This chapter examines the realities of these relationships. Key points: Attila the Hun; Dilbert; Good worker gone bad.

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Chapter Eleven - Stand Up For Yourself

January 1st, 2009

There are plenty of people who live their lives taking pleasure in belittling or controlling others. This may be a little bit of a cliché but if you don’t, who will? Key points: Vision; Art of War; choices; don’t make a scene.

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